An Amazing Experience in Dallas<\/strong><\/p>\nOpportunities to deliver excellent customer service are everywhere. My next keynote speaking engagement may include the following true story.<\/p>\n
Not long ago, I was honored to speak at two events at the Grand Old Opry Convention Center in Nashville. Following the second talk, my voice started to crack and it felt as though I was coming down with a chest cold. For a keynote speaker, losing your voice is catastrophic!<\/p>\n
I had to catch a plane to Dallas that afternoon to speak at a huge conference the next day. By the time I exited the airport my voice was completely gone (\u201cOh, great, I\u2019m going to stand-up 1,000 people!\u201d). I used the ride-sharing app and the driver quickly picked me up. I wrote on my iPhone:<\/p>\n
\u201cHelp! I lost my voice. Can you please take me to an urgent care center near my hotel?\u201d<\/p>\n
The hotel was about 30 miles away. It was just the start of an amazing adventure.<\/p>\n
As he\u2019s driving, he asked if I was sick. I nodded my head.<\/p>\n
\u201cPlease sir, let me take care of you. I know what it feels like to get sick in a town where you don\u2019t know anyone.\u201d<\/p>\n
He turned off the ride sharing system, so he went \u201coff the grid,\u201d so to speak. He found an urgent care center, then parked, and waited for me. I was diagnosed with a respiratory disorder and given a prescription. He then drove me another five miles to a pharmacy that had groceries. He asked me what I needed in addition to the medicine, then he went around the store and got me snacks plus salt for gargling, honey and tea.<\/p>\n
He drove me to my hotel, parked the car, and helped me check in. He took me up to my room and carried my bags. On my iPhone I wrote, \u201cFrom the bottom of my heart I want to say thank you, for your kindness.\u201d<\/p>\n
I carry a $100 bill in my pocket for emergencies. He refused to take it! \u00a0I whispered, \u201cI know you did this out of the courtesy of your heart, but I\u2019m in a position to pay. I want to respect you for your time. Please don\u2019t be insult me by refusing. I would feel terrible.\u201d<\/p>\n
He finally took it and gave me his personal number. He said if I needed any assistance whatsoever while I was there to please let him know.<\/p>\n
He was originally not from this country. He wasn\u2019t rich, but he was determined to give me what he had to give: himself<\/em>. It is the essence of customer service. We don\u2019t give customers our company mottos, or promotional pens, we give them ourselves<\/em>.<\/p>\nI will never forget how he made me feel. You\u2019d better believe that if I am ever in a position to help him, I will.<\/p>\n
He sold me on himself.<\/p>\n
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Book Scott Burrows, Motivational Customer Service Speaker<\/a> through this website or by calling: (520) 548-1169<\/p>\n <\/p>\n
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Customer Service Opportunities Win Customers for Life As a motivational customer service speaker, I’ve based keynote speeches on important lessons I first learned in the insurance and financial services industry, and later as a co-owner of an international export company. Customer service means we must always be prepared to go above and beyond the […]<\/p>\n","protected":false},"author":1,"featured_media":6197,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","footnotes":""},"categories":[283,44,45,170,171,244,51,115,53,17,131,32,281,166],"tags":[245,288,457],"yoast_head":"\n
Scott Burrows, Inspirational Customer Service Speaker - Scott Burrows<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\t\n\n\n\n\t\n\t\n\t\n